In this policy, “we,” “us,” or “the Company” refers to Carvemate Machines Inc.

We are committed to protecting your privacy. Your personal information is governed and protected by Canadian privacy laws. By using our website and services, you voluntarily agree to the terms of this policy.

1. Information We Collect

• Personally Identifiable Information (PII): Name, address (billing and shipping), email address, and phone number. Any communication content you provide when contacting us or leaving messages.
• Automatically Collected Information: We do not currently automatically collect your address, device information, browser type, operating system, or any technical data regarding your website usage patterns and behaviors. However, our website host and third-party services (such as payment processors) may automatically collect certain technical information as required for their operation and security. This data collection is subject to their respective privacy policies.

2. Purpose of Information Collection

• Order Fulfillment: To process, manage, and complete your purchases and transactions.
• Customer Service and Support: To provide order updates, technical assistance, and customer service.
• Marketing and Improvement: To improve our products and services and to send you marketing communications about our products or promotions, provided you have given us explicit consent.
• Compliance: To verify your identity, prevent fraud, and comply with legal and regulatory requirements.

3. Use and Disclosure of Information

• Third-Party Service Providers: We share information with third-party service providers to assist us in achieving the purposes listed above. We only share the minimum amount of information necessary for these providers to perform their functions on our behalf. These providers include:
  • Payment Processing: , , or other secure payment platforms. We do not store or access your credit card/debit card details.
  • Logistics and Shipping: Shipping carriers and courier services (for order delivery).
  • Customer Communication: Email or messaging platforms (for order updates and technical support).
• Legal Requirements: To respond to legal processes (such as court orders or warrants) or to comply with governmental agency requests.

4. Data Security and Cross-Border Data Flow

• Security Measures: We implement industry-standard physical, organizational, and technical security measures (such as encryption and access controls) to protect your personal information.
• Cross-Border Data Flow: Your information is primarily stored on servers located within jurisdictions protected by Canadian law. Please note that certain third-party service providers we use may be located outside of Canada, and in these cases, your information will be subject to the laws of that jurisdiction.

5. Cookies and Tracking Technologies

6. User Rights and Choices

• Right to Withdraw Consent: You have the right to withdraw your consent to our use of non-essential information (such as marketing emails) at any time.
• Right to Access and Rectify: You have the right to request access to and correction of the personal information we hold about you.
• Right to Deletion: You have the right to request the deletion of your personal information, to the extent permitted by law.

7. Accountability and Contact Information

Effective Date: May 1, 2025